Fully-structured interview

Call center In Outbound by Jasmin Moeller and Beatrice Puijk

In Outbound was a fictional call center, initiated by theatre-maker Jasmin Moeller and Beatrice Puijk in 2014. The call center was set up as a performance at the Kip en Einder theatre-festival in Rood|Noot, Utrecht, see image 1. Data was collected by calling random inhabitants of the VINEX area Leidsche Rijn, and ask them questions about their neighbors. What started with usual questions, ended up with controversial topics which deal with the privacy of the neighbors. The questions arose: "How do your neighbors smell?" And "Have you ever touched your neighbors?" to `How is the marriage of your neighbors? Are your neighbors faithful? Do they ever have strange people on the floor? What do you think of that? Have you ever seen them in a shameful moment? If so, how?” The questionary used is a good example of a fully structured interview. The clients answered the questions, but couldn’t restructure the interview. Some questions were multiple choice, some open.

Image 1: Installation of In Outbound at Rood|Noot (2014)